Returns Policy

If you are not entirely satisfied with your purchase, we're here to help. Contact us at rainwater-terrace@design4plastics.com or call 01937845176.

Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Sale items

Sale items can be refunded.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For us to arrange a return of a water butt the cost for this is £16.50 with DPD Local.

How To Return Your Item

To return an item to us, please mail it to the following address:

Design 4 Plastics, Unit 402, Birch Park, Street 7, Thorp Arch Estate, Wetherby, West Yorkshire, LS23 7FG

If you have any questions on our delivery and refunds policy, please contact us.